Merchant e-Solutions Privacy Policy

Merchant e-Solutions is committed to providing privacy and security to our Financial Institutions, Merchants, and other partners and customers as they display interest and start using our merchant services. This privacy policy statement describes the ways in which Merchant e-Solutions collects, stores, uses and protects personal information we receive in hardcopy or electronic form, including through the use of this website, as we provide our merchant services. Information we collect as we provide our merchant services is governed by our customer agreements and applicable laws.

Information We Collect:

Personal Information
We may collect personal information in connection with your application for merchant services either electronically through our website, or through hardcopy application forms. Personal Information means any information that may be used to identify an individual, including, but not limited to, your name, home address, telephone number, e-mail address, and credit-related information that may be linked to your individually identifiable information. The Personal Information collected for these activities will be used to contact you to provide more information concerning our services.

Financial Institutions
Merchant e-Solutions will collect contact information including name, address, telephone and email address to be used to contact you to provide more information concerning our services.

Merchant e-Solutions also works with other types of businesses in connection with our merchant services. We refer to these other businesses as “partners.” Partners may use our electronic and hardcopy application forms, and in connection with their use we may collect basic contact information including: name, address, telephone and email address to be used to contact you to provide more information concerning our services.

Merchants and Merchant Account Application Forms
As a merchant, you may already be interested in the Merchant e-Solutions services, and we use electronic and hardcopy application forms for merchants to apply for a merchant account. These application forms may require that you enter business information, personal credit information and contact information some of which could be Personal Information. The information provided in this form will include business contact information, social security, federal tax identification number, and a business checking account. As part of the application process, we may also obtain information about you from third parties such as credit bureaus and identity verification services. This information is used solely for the purpose of evaluating the account request.

Other Automatically Collected Information, Cookies and Related Technologies
When a user visits the Merchant e-Solutions’ website, the IP address and standard web log information is collected. For each visitor to our website, our web server automatically recognizes only the user’s domain name, but not the e-mail address. The information we collect is used to improve the content of our website, and is not shared with other organizations for their direct marketing purposes.

When you access our website, Merchant e-Solutions may place small data files called “cookies” on your computer. We send a “session cookie” to your computer when you sign up for and log in to your account. This type of cookie helps us to recognize you if you visit multiple pages on our site during the same session, so that we don’t need to ask you for your password on each page. Once you log out or close your browser, this cookie expires and no longer has any effect.

We encode our cookies so that only we can interpret the information stored in them. You are free to decline our cookies if your browser permits, but doing so may interfere with your use of our website.

Usage of Personal Information
We collect Personal Information either electronically through our website, or through hardcopy application forms to ensure smooth operations and to respond to customers and potential customers. In general, your Personal Information will be used in the following ways:

  • Communicate with you regarding our services;
  • Provide the services and customer support you request;
  • Prevent potentially prohibited or illegal activities;
  • Send you service update notices; and
  • Send surveys to gather information on how to improve our products and service.


Sharing or Disclosure of Personal Information
We do not share your Personal Information with third parties for the purposes of affiliate marketing. We may share your Personal Information in the following ways:

We may use service providers, who help with parts of our website and operation of our business; (bill collection, fraud prevention, technology services) and with whom we may share your Personal Information. We limit our service providers’ use of such information to the purposes of providing services to or assisting us with the operation of our business and not for their own benefit;

  • We may share with financial institutions that we partner with to jointly create and offer our merchant services;
  • We may share with law enforcement, government officials, or other third parties to the extent we believe applicable law requires our sharing or such sharing is appropriate to protect our rights, your rights or the rights of others; and
  • We may share with other third parties only with your consent or direction to do so.


Merchant e-Solutions’ Services and Payment Processing
Merchant e-Solutions provides payment processing solutions to our customers. As part of the provision of these services to merchants and others, we may receive or collect certain information about account transactions for use in payment transaction processing. Information collected and used in connection with the provision of our services to our customers is stored and transmitted as provided by the PCI Security Industry Standard. This information may also be subject to and used in accordance with the underlying contracts governing our provision of these services. Such contracts shall govern and control in the event of a conflict between this Privacy Policy and any agreement with our customers relating to payment processing and the provision of our services.

Protection and Storage of Personal Information
In connection with your use of our merchant services, Personal Information may be stored in our facilities and computer system in the U.S. This information is protected by maintaining physical, electronic and procedural safeguards. We have security measures in place to protect against the loss, misuse, and alteration of Personal Information we receive. In using our website, there is always some element of risk involved in transmitting Personal Information over the Internet. In the event of a security breach involving Personal Information submitted to us, we may notify you electronically to the extent permitted by applicable law and you agree that we may communicate with you electronically for such purposes.

Changes or Modifications to this Privacy Policy
This Privacy Policy may be revised at any time. The revised version will be posted to this website, and it will be effective at the time posted. In addition, we will provide notice to you when this Privacy Policy is revised. Should there be a material change to our information collection and use practices, it will be applied only to information collected on a going forward basis.

Questions about the Privacy Policy
Questions regarding this Privacy Statement should be directed to, specifying “Privacy Statement” in the subject line of your e-mail. Or, you may write or call us at either of the following:

Merchant e-Solutions Inc.
c/o Privacy Officer
3475 Lenox Rd NE, Suite 500
Atlanta, GA 30342
Telephone: (888) 288-2692

Get started with Merchant e-Solutions

To find out more about working with us, please fill in the contact form below and one of our sales representatives will be in contact, or call 1 (866) 663-6132.

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Merchant e-Solutions is only able to process for merchants that have a U.S. office, Fed Tax ID and U.S. bank account. ×